A little clarity before you go

FAQs

Useful first answers about Brand’s services and starting an enquiry.

How do I start an enquiry?

Choose a service and share your destination or subject and contact details through the form, or contact us directly by phone or email.

What information should I prepare?

Start with the service, destination and approximate dates, if known. Additional information depends on your request.

Can I enquire before deciding on dates?

Yes. Approximate dates are optional on the enquiry form. Tell us about your plans in the message.

How can I contact the agency?

Call +249 12 004 0060 or email brandtravel.sd@gmail.com. Our address is Khartoum, Al Amarat, Street 15.

Flights

Can I enquire about different routes?

Yes. Share your departure and destination cities and approximate dates so we can review available options.

Where can I check baggage and change conditions?

Conditions depend on the airline and fare. The terms for your selected option are reviewed before confirmation.

Which programs are currently available?

Programs and their details change. Contact Brand to enquire about availability, dates and inclusions.

Do all programs include the same services?

Accommodation, transport and inclusions vary. Each program’s details are reviewed individually.

Are requirements the same for every destination?

No. Requirements depend on the authority, application type, individual circumstances and submission date.

Does submitting an application mean approval?

The relevant authority decides the outcome. Brand assists with preparation and process follow-up.

Do universities have different admission requirements?

Yes. Requirements vary by university, program, study level and intake.

Can I enquire before choosing a university?

Yes. Tell us your study level, subject and possible destinations to start discussing your needs.

Can I enquire about a honeymoon?

Yes. Share your preferred destination or experience, approximate dates and accommodation preferences.

How do I know what a package includes?

Accommodation, meals, transport and other inclusions are reviewed for the selected option before confirmation.